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Become a Service Specialist

Introduction of Navien Service Specialist (NSS)

Navien is proud to announce the launch of our new
Navien Service Specialist (NSS) program.

Navien is the leader in Condensing Tankless Technology and
we are committed to working with our trade partners to help
improve your business and provide the highest quality
customer support in the industry.

We would like to invite you and your company to become members of our Navien Service Specialist (NSS) Team and earn extra money working with Navien as a Service Agent. NSS members gain extra benefits to help grow your business:

  • Your Company will be recognized as a Navien Approved Installer and Service Provider on Navien's Website
  • Special 800 number into Navien's Service Center to get answers fast
  • A fast RGA (Return Goods Authorization) process
  • Discount on the initial purchase of Navien Parts Kit, additional terms apply
  • Higher pay rate for working on Navien products than Non-NSS agents
  • Free Navien Service, Installation, and Operation Manuals. Also available on CD
  • Other benefits as they become available

How to become an NSS Agent

Participants need to complete several steps and be must be in compliance with all local and state contracting and business regulations:

  • Completed NSS Application for review and approval
  • A signed service agreement
  • Completion of Navien Training Classes conducted by a Navien Training Team member
  • Purchase of a Navien Parts Kit

For more detailed information contact:

  • Name : Kenneth Tindal
  • Toll Free : 1-800-519-8794 Ext. 166
  • Dir. Line : 1-949-420-0425
  • E-mail : NSS@navien.com