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Customer Support Sales Processor- IRVINE Irvine, CA
Customer Support Sales Processor
Irvine, CA

WHO WE ARE                    
Navien, Inc. is manufacturer of one of the newest and most energy efficient green technologies: tank-less water heaters and combination boilers.  We are one of the fastest growing companies in North America. Boasting back to back years of doubling sales while defying the most significant construction downturn in decades, Navien has achieved international recognition for its sophisticated engineering and robust designs. Backed by more than thirty years of experience with advanced water heating technology overseas, Navien sits on the precipice of continued explosive growth with a technology the world needs.
WHAT WE ARE LOOKING FOR                    
The ideal candidate for this position must be familiar with Navien and or the tankless and condensing boiler industry.  They are experienced at communicating a regular dialogue with wholesalers, sales reps and sales managers. This person should have extensive customer service background and skilled in data entry, along with processing purchase orders. They must also be able to work well in a team environment. Essential attributes include excellent communication and interpersonal skills and an ability to multitask and remain focused in high-pressure situations. In addition, the Customer Service Sales Processor must be highly self-motivated, have a positive attitude and be resourceful and enthusiastic.
·         Works daily with the Senior Customer Support Processor to fulfill daily goals and KPIs.
·         Handle incoming customer calls, customer incoming email requests and escalations.
·         Responsible for processing and confirming purchase orders from customers/wholesalers using our CRM/SAP system.
·         Review and correct all part numbers and pricing on all purchase orders with attention to detail.
·         Generate shipping labels and bill of ladings for each shipment and cross reference unit order parts.
·         Work with 3PL logistics vendors to ensure shipping compliance.
·         Handle SRA, sales return authorization, debit and credit memo requests that contain product return, overages shortages, and short payments complete request form for management and CEO approvals.
·         Communicate with freight carriers and compare rates per order from all carriers to determine optimal shipment pricing.
·         Process invoices and sending invoices to customers as well as receiving any order placements via fax or email daily.
·         Efficiently file all orders including original purchase orders, packing slips, bill of ladings, approvals, and any notes.
·         Log all shortages, backorders, order approvals, and customer invoice information on the Sales Order Server.
·         Respond and work directly with regional sales representatives for order approvals and denials, mainly through email.
·         Coordinate with the warehouse employees to ensure all orders ship in a timely manner, including tracking specific orders as they surface.
·         Sustain up-to-date information on parts, product changes and revisions.
·         Direct any incoming calls which may belong to a different department.
·         Support and provide assistance in any other department as needed.
·         Complete miscellaneous projects as assigned by CSS Manager.
·         High school diploma (GED) required.
·         Must have 3-5 years of sales order processor or customer service with freight and parcel shipping, administrative experience.
·         2+ years of account manager experience.
·         Proven customer service experience entering orders, handling high volume calls and productivity
·         Effective verbal and written communications
·         Ability to work in a fast paced environment, and handle high volume of orders same day shipping.
·         Excellent Excel, MS Outlook, PPT, Word, MRP Systems (e.g., SAP).
·         Strong attention to detail and accuracy.
·         Excellent organizational skills, multitasker and follow-up.
·         Ability to learn and apply new concepts.
·         Ability to follow detailed work instructions.
Required Application Materials:
·         Resume
·         Cover Letter which should include:
o   Title of the Position of interest
o   What specific qualifications do you have that will relate to the position?
**Only submittals with Cover Letters will be considered – please address them to “Hiring Manager”
  • Benefits are available to employees after a successful introductory period.
  • Provided through Cigna: Medical, Dental, Ortho, Vision, Rx, and Life Insurance.
  • Employee’s covered 100% and dependents 50%.
401(k) available after your first year, Navien matching 100% of the employee’s contribution up to 5% of base salary for that given year.